$12/month
About 1,695 conversations a month, half of unused credits rolling over. Free plan, no card.
Seats + $0.99/resolution
Per seat, plus roughly $0.99 for each resolution Fin handles. Lead qualification is billed separately at about $9.99. There is a monthly minimum on billable outcomes.
Intercom figures from Intercom's public pricing page, checked 2026-09-10.
Side by side
Feature by feature
Every cell is checkable. Rows where they win are marked as theirs.
| Feature | IntercomChecked 2026-09-10 | |
|---|---|---|
| Pricing | ||
| Entry price | $12 a month · free plan, no card | Per seat, plus ~$0.99 per AI resolution |
| What you pay for | One pool of usage credits for chat, alerts and pages | Seats and billable outcomes |
| Answers | ||
| Setup | YesPaste your URL — a draft in minutes | PartlyHelp-centre content plus configuration |
| Answers from your content | YesAnswers from your pages, with the source shown | YesFin answers from your help content |
| Actions | ||
| Books appointments | YesGoogle & Microsoft calendars; Calendly by link | PartlyThrough apps and workflows |
| Lead alerts to your phone | YesWhatsApp and Telegram (Telegram free) | PartlyThrough apps |
| Support team | ||
| Human handoff | YesHandoff inbox — the AI pauses for your team | YesA full helpdesk inbox |
| Ticketing and SLAs | NoNo ticketing or SLA reporting | YesTickets, SLAs, routing, reporting |
| Channels | PartlyYour website (alerts go to your phone) | YesChat, email, in-app and more |
| Voice | NoText only | YesAvailable |
| Trust | ||
| Data isolation | YesRow-level security, per-workspace encryption | YesEnterprise security programme |
| Certifications | NoNo SOC 2 or HIPAA yet | YesSOC 2 and more |
Straight answer
Which one should you choose?
If one of theirs is your situation, choose Intercom — we’d rather lose the sign-up than the argument.
Choose Intercom if
- A mature, staffed helpdesk — shared inbox, ticketing, SLAs and reporting built for a support team.
- A large app ecosystem and years of integrations.
- SOC 2 and the compliance paperwork enterprise procurement asks for.
- Voice, email and in-app messaging as one surface.
Choose integrable.cloud if
- Cost at volume — per-resolution pricing is predictable only until it works.
- Setup in minutes from a URL, with no content to re-key.
- Booking onto a real calendar as a built-in action.
Whatever you compare it with
When you shouldn't pick us at all
You need a full helpdesk
There's a handoff inbox for taking over chats, but no ticketing or SLA reporting. Intercom or Crisp fit a support team better.
You need certifications today
We aren't SOC 2 or HIPAA certified. If procurement requires either, we won't pass — better to know now.
You need voice
It answers in text on your website. There's no phone agent.
You want to design every path
The first version is drafted from your pages. If you want to author each branch in a visual editor, use a builder like Voiceflow.
You need logos to make the case
This is a new product without a customer wall yet. Everything else is checkable — the API reference, the pricing, the limits.
Before you switch
Still deciding?Ask the people who build it.Is Intercom ever the better choice?
Yes: A mature, staffed helpdesk — shared inbox, ticketing, SLAs and reporting built for a support team. If that's your situation, choose Intercom.Are the prices comparable?
A 'resolution' at Intercom and a conversation here are not the same unit — theirs is billed on an outcome, ours on an exchange. Compare them on a month of your own traffic.Where do the figures come from?
Intercom's own public pages, checked on 2026-09-10. Prices change — check theirs before you decide.How do I try it on my own site?
Start on the free plan — no card. Paste your website address, review the assistant it drafts, and paste one line of HTML when you're happy.
More comparisons
How it stacks up against the rest
vs Chatbase
Teams that want an agent trained on their content, sold up to enterprise.
About $32/month
vs Tidio
Small ecommerce and service businesses running live chat with an agent on top.
About $24/month
vs Crisp
Teams that want a flat-priced shared inbox with seats included.
About $45/month
vs Voiceflow
Teams building conversational agents as a design artefact, with a visual builder.
Price not published
vs Drift
B2B revenue teams doing conversational marketing and pipeline qualification.
Price not published
vs building it yourself
Teams with engineers and a reason to own the whole stack.
Engineering time