Comparison

integrable.cloud vs Intercom

Intercom charges for the outcome; we charge for the allowance. At a thousand answered conversations a month that is roughly $990 on top of seats, against $24 here.

integrable.cloud

$12/month

About 1,695 conversations a month, half of unused credits rolling over. Free plan, no card.

Intercom

Seats + $0.99/resolution

Per seat, plus roughly $0.99 for each resolution Fin handles. Lead qualification is billed separately at about $9.99. There is a monthly minimum on billable outcomes.

Intercom figures from Intercom's public pricing page, checked 2026-09-10.

Side by side

Feature by feature

Every cell is checkable. Rows where they win are marked as theirs.

integrable.cloud compared with Intercom
Featureintegrable.cloudIntercomChecked 2026-09-10
Pricing
Entry price$12 a month · free plan, no cardPer seat, plus ~$0.99 per AI resolution
What you pay forOne pool of usage credits for chat, alerts and pagesSeats and billable outcomes
Answers
SetupYesPaste your URL — a draft in minutesPartlyHelp-centre content plus configuration
Answers from your contentYesAnswers from your pages, with the source shownYesFin answers from your help content
Actions
Books appointmentsYesGoogle & Microsoft calendars; Calendly by linkPartlyThrough apps and workflows
Lead alerts to your phoneYesWhatsApp and Telegram (Telegram free)PartlyThrough apps
Support team
Human handoffYesHandoff inbox — the AI pauses for your teamYesA full helpdesk inbox
Ticketing and SLAsNoNo ticketing or SLA reportingYesTickets, SLAs, routing, reporting
ChannelsPartlyYour website (alerts go to your phone)YesChat, email, in-app and more
VoiceNoText onlyYesAvailable
Trust
Data isolationYesRow-level security, per-workspace encryptionYesEnterprise security programme
CertificationsNoNo SOC 2 or HIPAA yetYesSOC 2 and more

Straight answer

Which one should you choose?

If one of theirs is your situation, choose Intercom — we’d rather lose the sign-up than the argument.

Choose Intercom if

  • A mature, staffed helpdesk — shared inbox, ticketing, SLAs and reporting built for a support team.
  • A large app ecosystem and years of integrations.
  • SOC 2 and the compliance paperwork enterprise procurement asks for.
  • Voice, email and in-app messaging as one surface.

Choose integrable.cloud if

  • Cost at volume — per-resolution pricing is predictable only until it works.
  • Setup in minutes from a URL, with no content to re-key.
  • Booking onto a real calendar as a built-in action.

Whatever you compare it with

When you shouldn't pick us at all

You need a full helpdesk

There's a handoff inbox for taking over chats, but no ticketing or SLA reporting. Intercom or Crisp fit a support team better.

You need certifications today

We aren't SOC 2 or HIPAA certified. If procurement requires either, we won't pass — better to know now.

You need voice

It answers in text on your website. There's no phone agent.

You want to design every path

The first version is drafted from your pages. If you want to author each branch in a visual editor, use a builder like Voiceflow.

You need logos to make the case

This is a new product without a customer wall yet. Everything else is checkable — the API reference, the pricing, the limits.

  • Is Intercom ever the better choice?

    Yes: A mature, staffed helpdesk — shared inbox, ticketing, SLAs and reporting built for a support team. If that's your situation, choose Intercom.
  • Are the prices comparable?

    A 'resolution' at Intercom and a conversation here are not the same unit — theirs is billed on an outcome, ours on an exchange. Compare them on a month of your own traffic.
  • Where do the figures come from?

    Intercom's own public pages, checked on 2026-09-10. Prices change — check theirs before you decide.
  • How do I try it on my own site?

    Start on the free plan — no card. Paste your website address, review the assistant it drafts, and paste one line of HTML when you're happy.

Free plan · no card

See what it drafts from your own site

Free to start, no card, about five minutes. If it isn't right, the page above says so.

  • Live in minutes
  • Answers cite your pages
  • Cancel any time