Ecommerce

Answer the questions that stop the checkout

Shipping, returns, sizing and order status — answered before the basket is abandoned.

  • Shipping and returns answered
  • Order status from your API
  • Unanswered questions flagged
  • Replies in seconds, 24/7

What your visitors ask

The same questions, every day

  • Do you ship to Ireland?
  • What's your returns window?
  • Does this run small?
  • When will it arrive if I order today?
  • Is this back in stock soon?
  • Can I change my delivery address?
  • Do you do gift wrapping?

How it works

Answer, act, and let your team know

  1. Answers policy questions

    Shipping, returns and sizing from your own pages — change the page, change the answer.

    Searching 42 pages for “refund after 30 days”

    /returns

    Refunds run for 14 days from the date of purchase.

    /faq

    After 14 days we review each case individually.

  2. Looks up live data

    Order status and stock through an endpoint you provide.

    Order helpAnswers from this site

    Where's my order #4821?

    GET/orders/4821200

    Shipped · arriving Thursday

    It shipped yesterday and should arrive on Thursday. Anything else I can check?

  3. Flags what it can't answer

    Every unanswered question is captured, with the visitor's details.

Before you decide

The questions ecommerce ask us most.

Still deciding?Ask the people who build it.
  • Is there a Shopify or WooCommerce app?

    Not a one-click one. Live stock and order status work through a custom tool pointed at an endpoint you control — so someone needs to provide that endpoint. Store policies and product pages work straight from your site.
  • Can it read my product catalogue?

    It reads the product pages it can reach on your site, and you can upload a CSV. For stock levels that change hourly, use a live tool instead.
  • What happens when it doesn't know?

    It says so, offers to take the visitor's email, and the question shows up in your analytics as a gap worth a page.

Free plan · no card

Try it on your store's site

Paste your URL. It reads your pages and drafts an assistant you can correct. Free to start, no card.

  • Live in minutes
  • Answers cite your pages
  • Cancel any time