Terms of Service

These Terms of Service are a binding agreement between you and integrable.cloud (India) covering your use of our websites, dashboard, API, SDKs, chat widget and everything else we offer. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company.

Four other documents form part of this agreement and are incorporated by reference. Where two of them genuinely conflict, the earlier one in this list wins:

1. These Terms of Service
2. The Data Processing Agreement, for personal data you process through us
3. The Acceptable Use Policy
4. The refunds and cancellation policy

The subprocessor list is incorporated into the DPA rather than into these Terms. The Privacy Policy, AI transparency statement and cookie policy are notices — they tell you what we do, they do not impose obligations on you.

Service

The integrable.cloud platform: the dashboard, the API, the SDKs, the MCP server, the chat widget and the assistants you build with them.

Assistant

An AI assistant you configure and deploy, whether on your website, in a messaging channel, or through the API.

Your Content

Everything you put into the Service — knowledge base sources, configuration, prompts, branding — and everything your assistants generate or collect for you.

End User

A person who talks to one of your assistants. Usually a visitor to your website. They are not our customer; they are yours.

Credit

The unit the Service is metered in — roughly one exchange between an End User and an assistant. The pricing page defines what consumes one.

Merchant of Record

The party that legally sells you the subscription and handles the payment. For integrable.cloud that is Dodo Payments, not us — see clause 4.

You must be at least 18 years old and legally able to enter a contract. Accounts are for use in a trade, business, craft or profession. We do not knowingly offer the Service to consumers acting outside a business capacity.

You may not use the Service if you are located in, ordinarily resident in, or acting on behalf of a person in a country subject to comprehensive trade sanctions, or if you appear on any applicable restricted-party list. See clause 18.

You are responsible for everything that happens under your account, including what your team members and API keys do. Keep your credentials secret, and tell us at security@integrable.cloud the moment you think they are not.

Plans, prices and what a credit buys are published on the pricing page, which forms part of this agreement. Paid plans renew automatically for the same period until cancelled. You may cancel at any time from inside the dashboard, and cancelling takes effect at the end of the period you have paid for.

We are not the merchant of record. Subscriptions are sold to you by Dodo Payments, which acts as merchant of record. Dodo is the seller on your invoice, is responsible for calculating, collecting and remitting VAT, GST and sales tax in your jurisdiction, and its own terms apply to the payment transaction. Card details are handled entirely by Dodo and never reach our systems.

Prices are exclusive of tax unless stated otherwise. Where tax is due it is added at checkout and shown before you pay. If you are registered for VAT or GST, entering a valid registration number at checkout will be reflected in how the transaction is treated.

We may change prices. If we do, we will give you at least 30 days’ notice by email before the change applies to your renewal, and you may cancel before it takes effect. Prices already paid for a current period do not change.

If a payment fails we will retry and email you. We may suspend a paid plan that remains unpaid 14 days after the due date. Suspension is not deletion — see clause 14 for what happens to your data.

The full policy is at refunds and cancellation. In summary: a full refund within 14 days of your first paid subscription for any reason at all, refunds for our failures at any time, and honest treatment of anything in between.

Refunds are processed by Dodo Payments as merchant of record, back to the original payment method. Their processing times apply.

You own Your Content. We claim no ownership over your knowledge base, your conversations, your leads or anything your assistants produce for you.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, copy, transmit, index, embed and display Your Content — but only as far as is necessary to operate the Service for you, and for no other purpose. The licence ends when you delete the content or close your account.

You are responsible for having the right to use Your Content, including anything you import from your own website, and for the lawfulness of collecting the End User data your assistants gather.

Assistants generate answers using large language models. This has consequences you must design around rather than hope away.

• Answers can be wrong. Grounding an answer in your own pages and citing the source makes errors visible and fixable. It does not make them impossible. We do not warrant that any output is accurate, complete, current or fit for any purpose.
• Output is not advice. Nothing an assistant generates is legal, medical, financial or professional advice, and you must not present it as such.
• You are responsible for what your assistant says. It speaks in your name, on your website, to your customers. As between you and us, its output is Your Content.
• Keep a human route. For anything consequential, give End Users a way to reach a person. The Service supports handover for exactly this reason.

Disclosure. We design the Service so that End Users are told they are interacting with an AI system at the start of a conversation, which is our obligation as provider under Article 50 of the EU AI Act and satisfies comparable disclosure laws elsewhere. You must not remove, obscure or misrepresent that disclosure, and you must not configure an assistant to deny that it is an AI. See the AI transparency statement.

Your own obligations as a deployer. Under the EU AI Act you are the deployer of the assistant you build. That carries duties of its own, including ensuring an appropriate level of AI literacy among the staff who operate it, and — where you publish AI-generated text to inform the public on matters of public interest — disclosing that it was AI-generated. Those duties are yours, not ours, and we cannot discharge them for you.

The Acceptable Use Policy forms part of this agreement and describes what the Service may not be used for. Read it — it is short, and two of its prohibitions are unusual enough that you will not have seen them in another SaaS contract.

You must also not put protected health information, payment card numbers, government identifiers, or the personal data of anyone under 18 into the Service. The full list and the reasoning is in the AUP.

For your account data — your name, your email, your billing details — we are the controller, and the Privacy Policy explains what we do with it.

For everything your assistants process about End Users, you are the controller and we are your processor. The Data Processing Agreement governs that relationship, incorporates the EU Standard Contractual Clauses, and applies automatically — you do not need to sign anything for it to bind us.

Because your assistant runs on your website and talks to your visitors, the obligations that face those visitors are yours: your privacy notice, your cookie banner, your lawful basis, your responses to their access and deletion requests. We will help you meet them, and the DPA says how.

Connecting WhatsApp, Telegram, Slack, Google, Microsoft, Calendly or HubSpot means data flows to that provider under their terms, not ours. You are responsible for holding the necessary accounts and for complying with their rules — including, for messaging channels, obtaining the opt-in consent those platforms and applicable law require before a business messages someone.

A provider may change or withdraw its API at any time. If one does, we will do what we reasonably can, but we are not liable for an integration a third party breaks. Every integration we offer is listed with what it actually does on the integrations pages.

We aim to keep the Service available continuously and we do not currently offer a contractual uptime commitment. We would rather say that plainly than publish a number we are not prepared to pay out against. If that changes, it will change here first.

We may modify, add to, or discontinue parts of the Service. For a change that materially reduces core functionality on a paid plan we will give at least 30 days’ notice, and you may terminate and receive a pro-rata refund of the unused period.

Support is by email, on every plan including the free one, at hello@integrable.cloud. We do not publish a guaranteed response time.

We may impose reasonable rate limits and quotas to keep the Service working for everyone. The current limits are documented at developer limits.

We maintain technical and organisational measures appropriate to the risk, described in detail — and without marketing adjectives — at security architecture. What we are and are not certified for is stated at compliance, including the things we do not have.

If we suffer a personal data breach affecting your data, we will tell you without undue delay, with what we know and what we are doing about it, and we will keep telling you as we learn more. The DPA sets out what that notification contains.

If you find a vulnerability, our disclosure policy tells you how to report it and commits us to not pursuing researchers who follow it in good faith.

We own the Service — the software, the models we build, the documentation, the design and the marks. You get a non-exclusive, non-transferable right to use it while this agreement is in force. Nothing here transfers ownership.

You may not copy, reverse engineer, decompile, resell or offer the Service as your own product except through a partner arrangement we have agreed in writing, and you may not use it to build a competing service or to benchmark it for publication without telling us.

If you send us feedback or a feature idea, we may use it without obligation or payment. That is not us claiming your ideas — it is us being able to act on a support email without a licensing conversation.

Each of us may learn things about the other that are not public. Neither will disclose the other’s confidential information except to people who need it and are bound to keep it confidential, or where disclosure is legally required — in which case, where we are permitted to, we will tell you first. This survives termination by three years. Your Content is your confidential information and is also governed by the DPA, which is stricter.

This agreement runs until terminated. You may close your account at any time, for any reason, from the dashboard.

We may suspend or terminate your account if you materially breach this agreement or the AUP, if your payment remains unpaid 14 days after it was due, if we are required to by law, or if your use poses a genuine security risk to the Service or to others. Where the circumstances allow it we will warn you first and give you a chance to fix it. Where a breach of the AUP is serious — the high-risk uses in clause 8, or anything unlawful — we may terminate immediately.

We warrant that we will provide the Service with reasonable skill and care, and that we have the right to grant the rights we grant here.

Beyond that, and to the fullest extent the law allows, the Service is provided as is. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that AI output will be accurate.

Nothing in this agreement excludes a liability that cannot lawfully be excluded, and if a mandatory consumer or statutory protection applies to you despite clause 3, it applies.

Neither of us is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill, business, anticipated savings, or data — however caused, and even if the possibility was known.

The cap and the exclusion above do not apply to:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• your obligation to pay fees you owe
• either party's indemnity obligations under clause 17
• any liability that cannot be limited under applicable law

If you are on the free plan, our aggregate liability to you is limited to USD 100. We think it is fairer to say so than to imply an unlimited promise attaches to a product you pay nothing for.

You will defend and indemnify us against third-party claims arising from Your Content, from your use of the Service in breach of this agreement or the AUP, from your breach of a law applicable to you, or from a claim by an End User about something your assistant said or collected.

We will defend and indemnify you against a third-party claim that the Service, used as we intend, infringes their intellectual property. If that happens we may modify the Service, obtain a licence, or terminate and refund the unused portion of your fees.

Either of us claiming indemnity must notify the other promptly, let them control the defence, and cooperate reasonably. No settlement that admits liability on the other’s behalf without their consent.

You confirm that you are not subject to comprehensive trade sanctions and do not appear on a restricted-party list, that you will not make the Service available to anyone who is, and that you will not use it in breach of applicable export control laws — including those of India and the United States. We may suspend or terminate immediately if this stops being true.

This agreement is governed by the laws of India, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. Before starting formal proceedings, write to legal@integrable.cloud setting out the dispute. Most things end here, and it costs neither of us anything to try.

If that does not resolve it within 30 days, the dispute will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. There will be one arbitrator, the seat and venue will be the city of our registered office, and the proceedings will be in English. The award is final and binding.

Either party may seek urgent injunctive relief from a court to protect intellectual property or confidential information without waiting for arbitration. Subject to that, the courts at the seat have exclusive jurisdiction.

If a mandatory consumer protection law in your country gives you the right to bring proceedings locally, this clause does not take it away.

We may update these Terms. Every version carries a version number and an effective date, shown at the top of this page.

• For a material change — one that reduces your rights or increases your obligations — we will email you at least 30 days before it takes effect. If you do not accept it, cancel before the effective date and we will refund the unused portion of your current period.
• For a minor change — clarifications, typos, a new subprocessor listed — the updated version takes effect when published.

Continuing to use the Service after a change takes effect means you accept it.

Assignment. You may not assign this agreement without our written consent. We may assign it to a successor in a merger, acquisition or sale of assets, and we will tell you if we do.

Force majeure. Neither party is liable for a failure caused by something genuinely beyond its reasonable control. This does not excuse paying money that is owed.

Severability. If a clause is unenforceable, it is modified to the minimum extent necessary, or severed, and the rest stands.

No waiver. Not enforcing a right once does not waive it.

No partnership. Nothing here creates a partnership, joint venture, employment or agency relationship.

Notices. We will send notices to the email on your account — keep it current. You send notices to legal@integrable.cloud.

Entire agreement. These Terms and the documents incorporated in clause 1 are the whole agreement between us on this subject, and replace anything said before.