How it works
Answers you can check, and a person when it matters
It reads before it answers
Every reply is built from passages in your own content, and shows the page it used.
- Your prices, your policies, your hours
- A wrong answer is one page to fix
Front deskAnswers from this siteCan I get a refund after 30 days?
Refunds run for 14 days from purchase. After that we look at it case by case — want me to pass your order to the team?
/returnsYes please.
It won't make things up
Ask about something your site doesn't cover and it says so — then offers to take a message.
- No invented prices or promises
- The gap shows up in your analytics
Front deskAnswers from this siteDo you ship to Canada?
I don't have anything about shipping to Canada, so I'd be guessing. Shall I ask the team and email you back?
Sure — sam@example.com
Details captured · question flaggedIt hands over to your team
Someone claims the chat from the inbox and the assistant goes quiet until it's handed back.
- Oldest waiting visitor first
- Nobody free in ten minutes? The visitor is told
It looks like it belongs
Colours read from your site, every pairing checked for contrast, in the layout you pick.
- Floating, sidebar, inline or full-screen
- Your avatar, your greeting, your font
Can I get a refund after 30 days?
Refunds run for 14 days from purchase. After that we look at it case by case — want me to pass your order to the team?
/returnsYes please.
Under the hood
The details that make it work
Search that finds the answer
Keyword and meaning search combined, then re-ranked for the passage that actually answers.
Two model providers
If one provider stalls, the other answers. Your visitors never see an outage page.
Instant repeat answers
Common questions are served from a cache — even when every model is unavailable.
Details, collected naturally
Name, phone and what they need, asked in the conversation when it makes sense.
Proactive greetings
Open with a question on the pages where visitors usually hesitate.
Abuse protection
Scripted traffic is challenged before it can spend your credits.
The rest of the product
It works as one
Knowledge
Point it at your site, add documents if you like, and it keeps itself up to date.
Explore knowledgeAutomations
Bookings on your real calendar, leads where your team works, and calls to your own systems.
Explore automationsAnalytics
Every conversation read, scored and summed up, with this week's most useful fix at the top.
Explore analytics
Good questions
What people ask about ai agents before they start.
Still deciding?Ask the people who build it.Does it ever make up an answer?
It answers from passages it retrieves from your own content. When nothing relevant is found, it says it doesn't know and offers to take the visitor's details instead.Can a person take over a conversation?
Yes. Requests for a person land in a handoff inbox, oldest first. When someone on your team claims one, the assistant stops replying until it is handed back. If nobody claims it within ten minutes, the visitor is told and their details are kept.Which AI models does it use?
A fast model by default, with automatic fallback to a second provider if the first is slow or down. You never manage keys or a separate AI bill — usage comes out of your plan's credits.Is there a voice or phone agent?
No. It answers in text on your website. There is no phone number and no voice agent.
