1.How to complain
Write to grievance@integrable.cloud. One email, in whatever words you like. There is no form, no ticket portal to register for, and no requirement to have an account with us.
It helps if you can include:
- What happened, and roughly when
- The website or workspace it concerns, if you know it
- What you would like us to do about it
- How to reach you
If it is about an assistant on someone else's website
The business running that assistant decides what it collects and what it says — they are the controller and we act for them. Tell us which site it was and we will identify the customer and pass your complaint to them the same day, and tell you we have done it. If they do not respond, come back to us.
2.Who reads it
Complaints go to grievance@integrable.cloud, which is read by the person responsible for grievances under the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020.
We are a small team. A person reads every complaint — there is no triage queue and no chatbot in front of this inbox, which would be a poor look for a company that sells chatbots.
3.What happens, and when
These are the commitments we hold ourselves to, drawn from the strictest applicable requirement in each case.
| Stage | Within | What you get |
|---|---|---|
| Acknowledgement | 24 hours | Confirmation we have it, a reference, and the name of the person handling it. |
| Substantive response | 15 days | What we found, what we are doing, or why we disagree. |
| Resolution | 30 days | The complaint closed, or an explanation of why it needs longer and when to expect an answer. |
| Data protection requests | 30 days | Access, correction, erasure and the rest — see the Privacy Policy. |
| Content takedown notices | 36 hours | Action on a valid notice about unlawful content, as Indian law requires. |
| Abuse reports | 1 business day | Acknowledgement, and the outcome once we have acted. |
If we miss one of these, that is itself worth complaining about, and it escalates automatically to whoever is senior to the person handling it. In a company this size, that is the founder.
4.If we do not fix it
We would rather you escalated than gave up. Where you go depends on where you are.
| Where you are | Who to go to |
|---|---|
| India | The Data Protection Board of India for a data protection complaint. Under s. 13 of the DPDP Act you must use our grievance mechanism first, which is what this page is. For a consumer complaint, the National Consumer Helpline or the appropriate Consumer Disputes Redressal Commission. |
| EEA | Your local supervisory authority, or the one where you live or work. You do not need our permission and you do not have to tell us first. |
| United Kingdom | The Information Commissioner’s Office. |
| Switzerland | The Federal Data Protection and Information Commissioner. |
| United States | Your state Attorney General. California residents may also contact the California Privacy Protection Agency. |
| Anywhere else | Your national data protection or consumer authority. If you tell us you are going to, we will give you whatever we hold that helps you make the complaint properly. |
Nothing on this page limits your right to go to a court, or to a regulator, at any time.
5.Complaining costs you nothing
We will not close your account, degrade your service, or treat you differently because you complained or went to a regulator. US state privacy laws call this non-discrimination and require it. We would rather state it as a commitment than as compliance: a complaint is the cheapest information a company can get about what is broken.