voice_off

This agent cannot be talked to: voice is switched off for it, or its plan does not include voice.

• The owner turned voice off under Engagement → Voice.
• The workspace is on the free plan, which has no voice.
• Voice is not available on the deployment at all.

• Turn voice on in the agent studio, on a plan that includes it.
• Clients should hide the microphone when the widget config says `voice: false`.

{
  "error": {
    "code": "voice_off",
    "message": "This agent cannot be talked to: voice is switched off for it, or its plan does not include voice",
    "request_id": "7cb7f7862a82425d8e4c3fb8a497dfe6"
  },
  "type": "https://integrable.cloud/docs/errors/voice_off",
  "title": "Voice Off",
  "status": 403,
  "detail": "This agent cannot be talked to: voice is switched off for it, or its plan does not include voice",
  "instance": "/api/agents/01a0652b-3713-7ea1-a6c9-2e895389ec34"
}

Branch on error.code, not on the message — the code is stable, the sentence is not. Log request_id either way.

Codes that are easy to confuse with this one, or that show up alongside it:

• plan_feature_required
• voice_limit

Quote the request_id from the response — hello@integrable.cloud. It is what lets us find the exact request. The full list of codes is at Error codes, and the conventions every endpoint shares are in Retries, versioning and limits.