voice_limit

The owner's limit on talking was reached - minutes in this conversation, or this agent's minutes this month.

• A long spoken conversation passed the per-conversation limit (10 minutes unless the owner changed it).
• The agent passed the monthly voice minutes its owner set.

• The visitor can keep typing; nothing else is limited.
• Owners raise or remove either limit under Engagement → Voice.

This code carries a details object with more than the message can say:

{
  "error": {
    "code": "voice_limit",
    "message": "The owner's limit on talking was reached - minutes in this conversation, or this agent's minutes this month",
    "details": { ... },
    "request_id": "7cb7f7862a82425d8e4c3fb8a497dfe6"
  },
  "type": "https://integrable.cloud/docs/errors/voice_limit",
  "title": "Voice Limit",
  "status": 403,
  "detail": "The owner's limit on talking was reached - minutes in this conversation, or this agent's minutes this month",
  "instance": "/api/agents/01a0652b-3713-7ea1-a6c9-2e895389ec34"
}

Branch on error.code, not on the message — the code is stable, the sentence is not. Log request_id either way.

Codes that are easy to confuse with this one, or that show up alongside it:

• voice_off

Quote the request_id from the response — hello@integrable.cloud. It is what lets us find the exact request. The full list of codes is at Error codes, and the conventions every endpoint shares are in Retries, versioning and limits.