- Reading your siteSitemap found · 38 pages ranked
- Learning your businessServices, prices, hours
- Drafting your assistantName, tone, greeting, questions
- Rehearsing before it's liveTest questions answered
- Ready to pasteOne line of HTML
Can I bring my dog?
Yes — ground-floor rooms take household pets and assistance animals.
/roomsIs breakfast included?
Yes, for rooms booked direct — served 7 till 10.
/ratesThe mechanism
Five stages, each with what it produces
Scroll through it — the artefact for each stage sits beside it.
- 01
Stage 1 · Read
It reads what you've already published
Your address is enough. It crawls the pages a visitor could reach — and PDFs and documents you upload — with a status you can watch, and a reason whenever a source can't be read. - 02
Stage 2 · Index
It splits pages into passages, found by meaning
Small enough to be a precise answer, large enough to keep their context — so “can I bring my dog” finds the paragraph that says “household pets are welcome”./rooms
Assistance animals and household pets are welcome in ground-floor rooms.
- 03
Stage 3 · Retrieve
It retrieves before it answers
The question is matched against your passages first, and the model answers from those. It's never asked to recall your business — it doesn't know your business. - 04
Stage 4 · Cite
It shows which page the answer came from
Every grounded answer carries its source. A wrong answer becomes a page you can open and fix, not a prompt to tune and hope about.Front deskAnswers from this siteCan I check in early?
From midday when the room is ready — add it as a note when you book.
/arrivals - 05
Stage 5 · Act
It does something about the answer
Books the time against a real calendar, captures the lead, sends it where you work, or hands the conversation to a person.
The part that matters
What happens when it finds nothing
Every assistant sounds good when it knows the answer. The difference is what it does when it doesn't.
- 1
It says so
“I can't find that on this site, so I won't guess.” Not a confident sentence about a business like yours.
- 2
It captures the question
With the visitor's details, so an enquiry it couldn't answer still becomes a lead.
- 3
It tells you about it
The unanswered questions, ranked — a better content backlog than any survey.
Do you do weekend emergency call-outs?
I can't find that on this site, so I don't want to guess. Shall I pass your question to the team?
Yes please — 07700 900123.
This doesn’t make a wrong answer impossible — nothing does. It makes it visible and fixable, which is the honest claim and the useful one.
Questions about the mechanism
The technical version is on the Knowledge and AI agents pages.
Still deciding?Ask the people who build it.What happens when it doesn't know the answer?
It says so, and offers to take a message. If retrieval finds nothing relevant in your content, the assistant tells the visitor it can't find that on the site and captures the question along with their details — which is also how you learn what page to write next.Do I have to write anything?
No. It reads what you've already published. If your site answers a question in writing, the assistant can answer it. If it doesn't, neither can the assistant — and it tells you which questions those were.How long until it's live?
About five minutes for a first version: give it your address, let it read your pages, correct what it drafted, then paste one line of HTML. Larger sites take longer to index, and you can keep working while that happens.Can I change what it says?
Yes, in plain language rather than by editing prompts. You can also fix an answer at the source — because every answer cites its page, correcting the page corrects the answer for everyone who asks next.What if my content changes?
Re-index the affected sources and the assistant follows. A page you changed but didn't re-index still produces the old answer — the main operational thing to know about running one of these.